Humanoid Productions Ltd is committed to safeguarding your privacy. If you have any questions or concerns regarding the use of your Personal Data, please contact us at info@humanoid.uk or on (+44) 0800 711 7373, and we will gladly assist you. By using this site or our services, you consent to the processing of your Personal Data as described in this Privacy Policy.
Table of Contents
- Definitions
- Data Protection Principles
- Your Rights Regarding Personal Data
- Data We Collect
- How We Use Your Personal Data
- Data Sharing
- Data Security
- Collecting Information on Children
- Cookies and Other Technologies
- Contact Information
- Changes to this Privacy Policy
1. Definitions
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalised or not) – Humanoid Productions Ltd
2. Data Protection Principles
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent: Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
- Processing is limited to the purpose: Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is done with minimal data: We only gather and process the minimal amount of Personal Data required for any purpose.
- Processing is limited with a time period: We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
- Our data processing practices comply with the provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
3. Your Rights Regarding Personal Data
You have the following rights as a Data Subject:
- Right to information: You have the right to know whether your Personal Data is being processed, what data is gathered, from where it is obtained, and why and by whom it is processed.
- Right to access: You have the right to access the data collected from/about you, including the right to request and obtain a copy of your Personal Data.
- Right to rectification: You have the right to request rectification or erasure of your inaccurate or incomplete Personal Data.
- Right to erasure: In certain circumstances, you can request the erasure of your Personal Data from our records.
- Right to restrict processing: Where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to object to processing: In certain cases, you have the right to object to the Processing of your Personal Data, such as in the case of direct marketing.
- Right to object to automated processing: You have the right to object to automated Processing, including profiling, and not to be subject to a decision based solely on automated Processing.
- Right to data portability: You have the right to obtain your Personal Data in a machine-readable format, or if feasible, as a direct transfer from one Processor to another.
- Right to lodge a complaint: If we refuse your request under the Rights of Access, we will provide a reason. If you are not satisfied with the handling of your request, please contact us. You also have the right to lodge a complaint with a supervisory authority and seek legal remedies.
- Right to withdraw consent: You have the right to withdraw any given consent for the Processing of your Personal Data.
4. Data we Collect
Information you provide us with:
We collect information that is necessary for delivering our products/services or to enhance your customer experience. The information we collect may include:
- Name
- Email address
- Phone number
- Address
- Company information
For any online transactions or payments related to our services we do not collect or store any payment information on our website, we use a secure third-party payment processor. (See Section 6)
Information automatically collected:
We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser, and operating system, as well as information about your browsing patterns.
5. How we use your Personal Data
We use your Personal Data for the following purposes:
- To register and manage your portal user account.
- To provide products and services you have requested.
- To communicate with you, including responding to your inquiries and providing customer support.
- To personalise and improve your experience on our website.
- To analyse the effectiveness of our marketing campaigns.
- To comply with legal obligations and resolve any disputes.
- To carry out any other purpose for which the information was collected.
We process your Personal Data on the following lawful grounds:
- The processing is necessary for the performance of a contract with you or for taking steps to enter a contract.
- The processing is necessary for compliance with a legal obligation.
- You have given consent to the processing of your Personal Data for one or more specific purposes.
6. Data Sharing
We may share your Personal Data with third-party service providers to facilitate our services and enhance your experience. These service providers may include:
- Google Analytics: We use Google Analytics to analyse website traffic and user behaviour. Google Analytics uses cookies and similar technologies to collect and analyse information about how visitors use our site. This information is anonymised and aggregated, and it does not personally identify you. You can learn more about how Google Analytics collects and processes data by reviewing their privacy policy
- HubSpot: We use HubSpot as our marketing and customer relationship management (CRM) platform. HubSpot helps us manage our marketing campaigns, communication, and customer interactions. When you provide us with your Personal Data, such as your name and email address, we may store and process this information in HubSpot. HubSpot adheres to industry best practices to protect the security and confidentiality of your data. You can review HubSpot’s privacy policy for more information on how they handle Personal Data.
- Noloco: We use the Noloco platform for our review portal. When you submit feedback through our review portal, your Personal Data may be collected and processed by Noloco. Noloco is committed to protecting your privacy and follows strict ISO/IEC 27001 compliant security measures. You can refer to Noloco’s privacy policy for more details on their data handling practices.
- Stripe – When making online payments through our website (or a direct link provided through email or within the invoice itself), we use Stripe as a secure third-party payment processor. Stripe collects and processes certain personal information, such as your name, email address, and payment details, to facilitate the transaction. Please note that Stripe has its own practices for handling the data they collect. We only share the necessary information with Stripe to process your payment securely and efficiently. By using our online payment services powered by Stripe, you agree to Stripe’s privacy policy and terms of service. (This does not apply to direct BACS transfers to Humanoid unless you facilitate the bank transfer from within the Stripe payment service.)
Please note that these third-party service providers all have their own privacy policies and terms of service, and we encourage you to review them. We do not have control over the privacy practices of these external services.
We may also share your Personal Data:
- To comply with legal obligations or respond to lawful requests and legal process.
- To protect and defend our rights and property, including enforcing our agreements and policies.
- In an emergency, to protect the personal safety of our employees and third parties.
We do not sell or rent your Personal Data to third parties.
7. Data Security
We take appropriate technical and organisational measures to protect your Personal Data from unauthorised access, loss, misuse, alteration, or disclosure. We use secure protocols when collecting and transferring data, we regularly monitor our systems for possible vulnerabilities and attacks, and we have procedures in place to deal with any suspected data breaches.
8. Collecting Information on Children
Our website is not directed to children under 16 years of age. If a parent or guardian becomes aware that their child has provided us with Personal Data without their consent, they should contact us at info@humanoid.uk. We will delete such information from our files within a reasonable time.
9. Cookies and other technologies
We use cookies and similar technologies to enhance your experience, analyse trends, track users and administer the website. They do not collect personal information, and IP addresses are anonymised during the tracking process. You can control the use of cookies at the individual browser level. Disabling cookies may limit certain functions of our website. You can also remove cookies stored on your computer through your browser settings. Additionally, you can manage some third-party cookies through privacy enhancement platforms such as optout.aboutads.info or youronlinechoices.com.
For more information about cookies, you can visit the website allaboutcookies.org.
Please note that our cookie usage may change over time as we update our website and services.
10. Contact Information
If you have any questions or concerns regarding the processing of your Personal Data or this Privacy Policy, please contact us at:
Humanoid Productions Ltd
Barn 8 Office 3
Dunston Business Village, Staffordshire
ST18 9AB
Email: info@humanoid.uk
Phone: 0800 711 7373
You can also contact the Information Commissioner’s Office (ICO) if you have any concerns about your privacy rights. ico.org.uk
Humanoid ICO Reference Number: ZB033841
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. Please review this Privacy Policy periodically to stay informed about our data practices.
Updated 05/2023
